Our Most Recent Service Reviews
Kyle V came out on an after hours visit to our home to check out our water heaters. Answered all my questions, and even showed me how to check/fire my pilot light as well. Spoke to different options available and wasn't demanding or pushy at all. Would ...recommend to someone looking for a tech.
The plumber who came was a nice enough guy. And I don’t know if he put the wrong codes into his tablet to get the price, or if he didn’t know what the easiest way to fix my problem was, or even worse just figured he could make the problem bigger ...than it actually was. But the price they quoted me was over $1000 and said it would take a couple hours. I called a different company and they charged me $112 and took 16 minutes to fix it. It’s not good that I’m hoping it was just incompetence instead of actually trying to screw me over.
Jeff was knowledgeable and told me everything he was doing and why. A/C now working and I am happy with service received.
Original plumber (Kyle, gets 1 star) did an awful job. While trying to fix the original issue, ended up breaking & creating more issues with little communication of resolution. As more issues were created by him, he just kept charging us more and more ...without any explanation as to why price kept going up or solutions of making the customer happy with service. When he was done, the shower faucet wasn’t flush to the wall, leaving a 1/2 inch gap, and water temp was lukewarm at best. Terrible experience originally. Later, another plumber (Clint- 5 stars) went above and beyond to remedy any issues previously created. He was friendly, helpful and very assisting of issues noted. He went out of his way to do more for us and make sure we got everything done that we would like and they were done properly! Great person to work with!! Depending on plumber, would recommend them.
Four times the price very poor service. I responded to their ad for $99 drain cleaning. I didn't noticed the fine print nor was it clearly explained on the phone that the $99 was just to show up. I said what I needed done on the phone. I told the ...tech the same thing upon arrival. He didn't look at anything he just gave me a quote based on what I told him. His price was $670 for a service that Roto Rooter had done the previous month for $164 after tax. I told him I didn't want the service for that price he then required payment of $130 even though he did nothing. I called to clear it up with the company but was meet with harsh resistance. No refund was given, they said my complaint was invalid since I didn't understand their policy.
Well … the reviews are mostly true . In my experience the receptionist was happy and kind and got me in the same day , thank you Britney I appreciate it ! The tech Clint was wonderful he was kind and informative and knew what he was doing , the final ...part the price … yikes it was about $270 for being here about 15 minutes and just cleaning some corrosion out of the line no new parts just removing the head of the faucet clearing some build up reattached to the hose and done . Yikes a new one would have certainly cost less off the shelf even the name brand I was recommended cost about $175-$200 new . I appreciate getting back to being able to wash my hands in the kitchen but the pricing in pretty dang high . Nothing against the staff that helped but ouch! Update : Their was a Christmas coupon that was applied that brought it down to $216 he was here longer to chat about sinks and other things he was very kind and had a great conversation with him again nothing wrong with the tech at all just outrages prices. his labor was only 14 minutes i know this because i counted . i also had a feeling this was true after all the reviews left on here and facebook that all said how expensive it was. the quote i received for a new faucet to be installed was astronomically high as well. just wanted to warn others to be ready with the check book 🙂
Timely and honest service. Will be my go to company for service of my heating and cooling.