OUR COMFORT HEROES GUARANTEES
WE STAND BEHIND ALL OF OUR PLUMBING, WATER FILTRATION, AND DRAIN CLEANING SERVICES.
Our service guarantee means you and your home will be treated with respect.
• We value your time Guarantee. Our service call center is always open and staffed so that when you call you will always speak with a live person, not an answering machine. 24 hours a day, 7 days a week. Our well trained customer service representatives will schedule an appointment in a two hour window that is convenient for you and your family. Approximately thirty minutes before our Service Expert is set to arrive at your home, we will give you a call so that you don’t have to waste your valuable time waiting or worrying.
• We value your home Guarantee. Our professional Service Experts will use shoe covers and tarps to protect your floors and home. We make sure they leave your home’s interior in the same condition it was in before they arrived. If we do not adequately clean our work area in your home to your satisfaction we will clean your home for you.
• We value your satisfaction Guarantee. We guarantee your complete satisfaction with the service that we provide. During the first year, if you are dissatisfied with our service or our Service Experts for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.
• One Year “Test Drive” Guarantee! If you are dissatisfied with your installation and we cannot fix it, we will remove the system and refund a portion of your original investment at any time during the first year. Period!
• Workmanship Guarantee There is little doubt that our Service Experts are some of the best in skill, attitude and workmanship in the Sioux Falls area. We have an ongoing training program in order to keep our team up to date with the latest developments in our industry. This means that you will get the most knowledgeable Service Expert in the business when you call Comfort Heroes. Our team members will care for your home and complete the Job in a timely manner and quality craftsmanship. We will also clean up when we are finished.
• Peace of Mind Pricing Guarantee We promise to provide you with an upfront list of options prior to beginning any work. The prices on our summary of findings are firm prices which correspond to the written scope of work. Once we agree on the scope of work and price we will have you sign off on the invoice and we will get to work!
• Lifetime Replacement Guarantee* Comfort Heroes, LLC, warrants and guarantees to the original purchaser, that should Customer accept and purchase Comfort Heroes’s recommended repair, such repair shall be free from defect in materials and workmanship under normal use and conditions for as long as the Customer owns the residence in which the recommended repair was provided or until the Unit in which the Covered Repair was performed, if applicable, is replaced.
LIFETIME REPAIR GUARANTEE*
*on Recommended Repairs
UNSURPASSED HOMEOWNER PROTECTION & SATISFACTION GUARANTEED!
With so many choices in Sioux Falls for your Heating, Cooling, Plumbing, and Electrical needs, it’s hard to know whom you can trust. At Comfort Heroes, LLC we’ve built our reputation on honesty, responsiveness, attention to detail and a personal approach to every job. One of our Service Guarantee’s clearly states that if you are not 100% absolutely satisfied with any of our products or services, we will refund your payment.
Our professional team of service technicians go through hundreds of hours of training each year so that they are up to date on all of the latest technologies and advancements available for you and your home. Our goal is to have the most technically trained technicians in Sioux Falls so that your problem is fixed right the first time.
If you ever have a problem with a repair or installation that one of our Heating, Cooling, Plumbing, or Electrical technicians has completed simply give us a call and we will come right on out to get the repair done right. Our technicians are available with appointments made at your convenience to help your home stay in good working order!
COMFORT HEROES’S WARRANTIES AND GUARANTEES
- Air Conditioner/Heat Pump/Furnace Installation
- Trane XL, XR15 and XR16 series: 10-year parts and labor warranty.* If any part of your systems fails in the first 10-years of ownership the repair will be made at no cost to you.*
- Trane XR13 and XB series: 10-year parts and 1-year labor warranty.*
- Heating and Cooling General Repairs
- General Repairs: 1-year parts and labor warranty
- Installations: 3-year parts and labor warranty**
- Plumbing Repairs
- General Repairs: 1-year parts and labor warranty
- Tank Style Water Heater Installation: 6-12-year warranty on the tank
- Tankless Water Heater Installation: Up to 10 YEAR PARTS & LABOR WARRANTY.*
- Water Softeners: Up to 10 YEAR PARTS & LABOR WARRANTY.*
- Main Drain Cleaning: Up to 1-year warranty with a camera inspection. 30-day warranty with no camera inspection.
- Secondary Drain Cleaning: Up to 30-day warranty.
- Sewer Replacements
- Main Sewer Line Replacements: 15-year warranty on replacements.*
- Main Sewer Line Repair: 5-year parts and labor warranty.*
- Electrical Repairs
- General Repairs: 1-year parts and labor warranty;
- Installations: 5-year parts and labor warranty.
- Cutler Hammer CH Panel Installation
